Privacy policy

Zoggo — Privacy Policy
Last updated: June 2026

Overview

Zoggo is committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and your rights under UK data protection law.

Please read this policy carefully. By using our website at www.zoggo.co.uk and placing an order with us, you acknowledge how we collect and process your personal data.

If you have any questions about this policy, please contact us at:

Email: support@zoggo.co.uk

Who We Are

Zoggo is a trading name of:

Lumo Brands Ltd
Company number: 16806779
Registered in England and Wales

Registered office:

86-90 3rd Floor
Paul Street
London
United Kingdom
EC2A 4NE

Lumo Brands Ltd is the data controller responsible for personal data collected through: www.zoggo.co.uk

For all data protection enquiries, please contact: support@zoggo.co.uk

Personal Data We Collect

We may collect personal data in the following ways.

Information You Provide Directly

When you place an order, create an account, contact us, subscribe to marketing communications, or interact with our website, we may collect:

  • Full name

  • Email address

  • Delivery address

  • Billing address

  • Telephone number

  • Payment information (processed securely by payment providers; we do not store complete card details)

  • Order information

  • Subscription information

  • Information about your dog where voluntarily provided

  • Communications and enquiries submitted to our customer support team

Information Collected Automatically

When you visit www.zoggo.co.uk, we may automatically collect technical information including:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited

  • Time spent on pages

  • Referring website

  • Cookie information

This information is collected through cookies and similar technologies.

For more information, please see our Cookie Policy.

Information From Third Parties

We may receive information from third-party services that support our business, including:

  • Ecommerce platforms

  • Payment providers

  • Advertising platforms such as Meta and Google

  • Analytics providers

  • Delivery and logistics providers

This information is only used where necessary to provide services, operate our website, process orders, or improve our marketing.

How We Use Your Personal Data

We process your personal data for the following purposes:

Processing Orders

We use your information to:

  • Process and fulfil purchases

  • Deliver products

  • Send order confirmations

  • Provide delivery updates

  • Manage returns and refunds

Legal basis: Performance of our contract with you.

Customer Support

We use your information to:

  • Respond to enquiries

  • Resolve complaints

  • Provide assistance with your orders

Legal basis: Contractual necessity and our legitimate interests in providing customer service.

Subscription Management

Where you purchase a subscription, we use your information to:

  • Manage recurring orders

  • Process payments

  • Handle subscription requests

Legal basis: Performance of our contract with you.

Marketing Communications

Where you have provided consent, we may send:

  • Product updates

  • Offers

  • Educational content

  • Promotions

You can unsubscribe at any time by clicking the unsubscribe link in our emails.

Existing customers may receive marketing communications where permitted under applicable UK marketing laws.

Legal basis: Consent or legitimate interests where applicable.

Website Improvement

We use information to:

  • Improve website performance

  • Understand customer behaviour

  • Improve our products and services

Legal basis: Our legitimate interests in operating and improving our business.

Advertising

We may use advertising services provided by platforms such as Meta and Google to show relevant advertisements.

Where required, this processing is based on your consent through our cookie management system.

Legal Requirements

We may process information to:

  • Meet legal obligations

  • Maintain financial records

  • Prevent fraud

  • Protect our business and customers

Legal basis: Compliance with legal obligations and legitimate interests.

Marketing Communications

If you subscribe to receive marketing communications, we may send emails about:

  • Zoggo products

  • Offers

  • Updates

  • Educational information

You can unsubscribe at any time by:

We do not sell, rent, or trade your personal data to third parties for their own marketing purposes.

Cookies

We use cookies and similar technologies on www.zoggo.co.uk to:

  • Operate our website

  • Remember preferences

  • Analyse website usage

  • Improve customer experience

  • Provide relevant advertising

Types of cookies may include:

Strictly Necessary Cookies

Required for website operation and cannot be disabled.

Analytics Cookies

Used to understand how visitors use our website.

Example:

  • Google Analytics

Marketing Cookies

Used to measure advertising performance and provide relevant advertisements.

Example:

  • Meta Pixel

  • Google advertising services

You can manage your cookie preferences through our cookie banner or your browser settings.

For more information, please see our Cookie Policy.

Who We Share Your Data With

We only share personal data where necessary.

We may share information with:

Ecommerce Providers

Such as Shopify or other ecommerce platforms used to operate our online store.

Payment Providers

Including payment processors used at checkout.

These providers process payments securely and we do not store complete payment card details.

Delivery Partners

Shipping providers receive information such as your name and delivery address to fulfil your order.

Manufacturing and Supply Partners

Where necessary for:

  • Product quality control

  • Manufacturing requirements

  • Compliance purposes

  • Product safety

  • Supply chain management

Marketing and Analytics Providers

Including:

  • Meta

  • Google

  • Email marketing providers

Where you have provided appropriate consent.

Legal Authorities

Where disclosure is required by law.

We do not sell your personal data.

International Data Transfers

Some service providers we use may process information outside the UK.

Where personal data is transferred internationally, we ensure appropriate safeguards are in place, including:

  • UK adequacy regulations

  • Standard contractual clauses

  • Other lawful transfer mechanisms recognised under UK data protection law

How Long We Keep Your Data

We keep personal data only for as long as necessary.

Examples:

Order and Financial Records

Retained for up to 7 years to comply with UK accounting and tax obligations.

Marketing Data

Retained until you unsubscribe or request deletion.

Customer Support Communications

Retained for up to 3 years where necessary for customer service and dispute management.

Analytics Data

Retained according to the settings of the relevant analytics provider.

After retention periods expire, information is securely deleted or anonymised.

How We Protect Your Data

We take appropriate steps to protect personal information, including:

  • Website encryption

  • Secure payment processing

  • Access controls

  • Working with reputable service providers

No online system can guarantee complete security. However, we take reasonable measures to protect your information.

If a personal data breach occurs, we will respond and notify affected individuals and regulators where required by applicable law.

Your Data Protection Rights

Under UK data protection law, you have the right to:

  • Request access to your personal data

  • Request correction of inaccurate information

  • Request deletion where appropriate

  • Object to certain processing

  • Request restriction of processing

  • Request data portability where applicable

  • Withdraw consent where processing is based on consent

To exercise your rights, contact:

support@zoggo.co.uk

We may request verification of your identity before processing requests.

We aim to respond within 30 days.

Complaints

If you believe we have not handled your personal data correctly, please contact us first:

support@zoggo.co.uk

You also have the right to complain to the:

Information Commissioner's Office (ICO)

Website: ico.org.uk
Telephone: 0303 123 1113

Children's Privacy

Our website and products are intended for adults purchasing products for their dogs.

We do not knowingly collect personal data from children.

If you believe we have collected information from a child, please contact us and we will take appropriate action.

Links To Other Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites and recommend reviewing their privacy policies before providing personal information.

Changes To This Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes to our business

  • Changes to our services

  • Legal requirements

Any updates will be published on this page with a revised date.

The latest version published on this website applies.

Contact Us

For questions about this Privacy Policy or your personal data:

Zoggo
Trading name of Lumo Brands Ltd

Company number: 16806779

Registered office:

86-90 3rd Floor
Paul Street
London
United Kingdom
EC2A 4NE

Website: www.zoggo.co.uk

Email: support@zoggo.co.uk

Response time: within 24 hours, Monday to Friday.