Terms of service
Zoggo — Terms of Service
Last updated: June 2026
Overview
These Terms of Service govern your use of the Zoggo website at:
and your purchase of products from us.
Please read these terms carefully before placing an order or using our website.
By accessing our website or placing an order, you confirm that:
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You are at least 18 years old
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You have read and understood these terms
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You agree to be legally bound by these terms
If you do not agree with these terms, please do not use our website or place an order.
If you have any questions, please contact us:
Email: support@zoggo.co.uk
About Us
Zoggo is a trading name of:
Lumo Brands Ltd
Company number: 16806779
Registered in England and Wales
Registered office:
86-90 3rd Floor
Paul Street
London
United Kingdom
EC2A 4NE
Website:
Lumo Brands Ltd is responsible for the sale of Zoggo products.
Our Products
Zoggo Hip & Joint Soft Chews are complementary feed products for dogs.
Our products are manufactured and supplied in accordance with applicable UK requirements relating to animal feed products.
Zoggo products:
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Are not veterinary medicines
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Are not intended to diagnose, treat, cure, or prevent any disease or medical condition
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Are not a replacement for professional veterinary advice
Our products are intended for dogs over 12 weeks of age unless otherwise stated on the product packaging.
We recommend consulting a qualified veterinarian before introducing any new supplement, particularly if your dog:
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Is pregnant or nursing
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Is taking medication
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Has an existing health condition
Results may vary between individual dogs. No specific results are guaranteed except where covered by our published guarantee terms.
Placing an Order
When you place an order through www.zoggo.co.uk, you are making an offer to purchase products from us.
We reserve the right to accept or decline orders where appropriate, including where:
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Products are unavailable
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Payment cannot be processed
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We suspect fraudulent activity
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Information provided is incomplete or inaccurate
Your order is accepted when we send an order confirmation email.
At this point, a contract is formed between you and:
Lumo Brands Ltd
You are responsible for ensuring all information provided during checkout is accurate, including:
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Name
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Delivery address
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Contact details
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Payment information
We cannot be responsible for delays caused by incorrect information supplied by you.
Pricing and Payment
All prices displayed on www.zoggo.co.uk are shown in pounds sterling and include VAT where applicable.
We reserve the right to update prices at any time. The price charged will be the price displayed at the time your order is placed.
Payment is taken at checkout.
We accept payment methods displayed on our website.
Payments are processed securely through third-party payment providers. We do not store your complete payment card details.
If payment cannot be processed, your order will not be completed.
Subscription Orders
Where available, Zoggo may offer subscription options.
By starting a subscription, you authorise us to charge your selected payment method at the agreed frequency shown during checkout.
You may cancel your subscription at any time through your account area or by contacting:
Cancellation will prevent future subscription charges after the cancellation has been processed.
Orders already dispatched before cancellation cannot be cancelled but remain subject to your statutory rights and our Returns and Refund Policy.
We may update subscription prices by providing reasonable notice before changes take effect.
Delivery
We aim to dispatch orders within the estimated timeframe shown at checkout.
Delivery times are estimates and are not guaranteed, as delivery may be affected by circumstances outside our reasonable control.
Orders are delivered to the address provided during checkout.
We are not responsible for delays caused by:
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Incorrect delivery information
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Customer unavailability
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Delivery provider delays
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Events outside our reasonable control
If your order has not arrived within a reasonable timeframe, please contact:
and we will investigate.
We currently deliver to locations stated on our website.
Risk in the products passes to you when the products are delivered.
Ownership of products passes to you once payment has been received in full.
Returns, Refunds and Guarantee
Our Returns and Refund Policy applies to all purchases made through Zoggo.
You can view the full policy at:
This includes information about:
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Statutory cancellation rights
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Returns
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Refunds
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Damaged products
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Our 90-Day Satisfaction Guarantee
Nothing in our returns policy affects your statutory consumer rights.
Product Information
We make reasonable efforts to ensure that information on our website is accurate, including:
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Product descriptions
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Ingredients
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Images
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Pricing
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Usage information
However, information may occasionally contain errors or require updates.
Product images are for illustration purposes. Natural variations may occur due to ingredients and manufacturing processes.
If you believe information is incorrect, please contact:
Intellectual Property
All content on www.zoggo.co.uk including:
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Logos
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Branding
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Images
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Text
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Graphics
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Product names
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Website design
belongs to Zoggo, Lumo Brands Ltd, or licensed partners.
You may not copy, reproduce, modify, distribute, or use our content without written permission.
Acceptable Website Use
You agree not to:
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Use the website unlawfully
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Attempt unauthorised access
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Introduce harmful software
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Interfere with website operation
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Use the website for fraudulent purposes
We reserve the right to restrict access where we reasonably believe these terms have been breached.
Third Party Links
Our website may contain links to third-party websites.
These links are provided for convenience only.
We are not responsible for the content, security, or privacy practices of external websites.
Limitation of Liability
Nothing in these terms excludes or limits liability where it would be unlawful to do so.
Subject to your statutory rights, Lumo Brands Ltd will not be responsible for indirect or consequential losses arising from use of our website or products.
Our total liability relating to any order will not exceed the amount paid for that order, except where liability cannot legally be limited.
This includes liability relating to:
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Fraud
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Fraudulent misrepresentation
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Death or personal injury caused by negligence
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Other matters that cannot legally be excluded
Disclaimer
Zoggo products are complementary feed products for dogs.
They are not veterinary medicines and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
Information provided on our website is for general information only and does not replace advice from a qualified veterinarian.
If you have concerns about your dog's health, seek professional veterinary advice.
Governing Law
These Terms of Service are governed by the laws of England and Wales.
Any disputes relating to these terms or purchases made through Zoggo will be handled under the jurisdiction of the courts of England and Wales.
Changes To These Terms
We may update these Terms of Service from time to time.
Updated versions will be published on this page with a revised date.
The terms applicable at the time of purchase will apply to your order.
Your Statutory Rights
These Terms of Service do not affect your legal rights as a consumer.
Your rights under applicable UK consumer law, including:
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Consumer Rights Act 2015
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Consumer Contracts Regulations 2013
remain unaffected.
Where these terms conflict with your statutory rights, your statutory rights will apply.
Contact Us
Zoggo
Trading name of Lumo Brands Ltd
Company number: 16806779
Registered office:
86-90 3rd Floor
Paul Street
London
United Kingdom
EC2A 4NE
Website: www.zoggo.co.uk
Email: support@zoggo.co.uk
Response time: within 24 hours, Monday to Friday.