Shipping policy
Zoggo — Shipping Policy
Last updated: June 2026
Overview
This Shipping Policy explains how Zoggo processes and delivers orders placed through:
Zoggo is a trading name of:
Lumo Brands Ltd
Company number: 16806779
Registered in England and Wales
Registered office:
86-90 3rd Floor
Paul Street
London
United Kingdom
EC2A 4NE
We aim to provide reliable delivery services and keep customers informed throughout the order process.
Order Processing
Orders are usually processed within 1 to 2 business days after payment has been successfully received.
After placing an order, you will receive:
-
An order confirmation email
-
A dispatch confirmation email with tracking information once your order has been shipped
Please check your spam or junk folder if you do not receive these emails.
Orders placed on weekends or UK public holidays will be processed on the next available business day.
UK Delivery Times
Our estimated delivery timeframe is:
Standard UK Delivery: 8 to 10 working days from dispatch
Delivery times are estimates only and are not guaranteed, as delays may occur due to circumstances outside our reasonable control, including courier delays, weather conditions, peak periods, or other operational issues.
During busy periods such as Christmas and promotional events, delivery may take longer than usual.
If your order has not arrived within 15 working days from dispatch, please contact:
and we will investigate.
Shipping Costs
Standard delivery costs will be displayed clearly at checkout before payment is completed.
Where applicable:
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Orders over £20 qualify for free standard UK delivery
-
Orders below £20 may be subject to a delivery charge
The applicable delivery cost will always be shown before you complete your purchase.
Order Tracking
Once your order has been dispatched, you will receive tracking information by email where available.
You can use this information to monitor delivery progress with the relevant carrier.
If you have not received tracking information within a reasonable timeframe, please contact:
Order Changes and Cancellations
If you need to change or cancel your order, please contact us as soon as possible:
We will make reasonable efforts to assist before your order has been dispatched.
Once an order has been dispatched, we may be unable to cancel or amend it.
If you no longer require the product after dispatch, please refer to our Returns and Refund Policy.
Your statutory consumer rights are not affected.
Failed or Missed Deliveries
If delivery cannot be completed, the courier may provide instructions for:
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Rearranging delivery
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Collection from a local facility
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Alternative delivery arrangements
If a parcel is returned to us due to:
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Incorrect address details provided by the customer
-
Failure to collect the parcel
-
Repeated failed delivery attempts
we will contact you to arrange next steps.
Additional delivery charges may apply where redelivery is requested due to customer-provided incorrect information.
Please ensure your delivery details are accurate before completing your order.
Damaged, Defective or Missing Orders
If your order arrives damaged, please contact us within 14 days of delivery:
Please provide:
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Your order number
-
Details of the issue
-
Photographs showing the damage where possible
We will review the issue and provide an appropriate resolution, which may include a replacement or refund.
Orders Marked as Delivered but Not Received
If tracking shows your order has been delivered but you cannot locate it, please:
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Check with household members
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Check safe locations around your property
-
Check with neighbours
-
Contact the delivery provider where possible
If you are still unable to locate your order, contact us within a reasonable timeframe and we will investigate with the carrier.
International Shipping
We currently deliver to mainland UK addresses only.
We do not currently ship to:
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International addresses
-
Northern Ireland
-
Channel Islands
-
Isle of Man
If you require delivery outside our standard delivery area, please contact:
before placing an order.
Subscription Orders
Subscription orders follow the same delivery process as standard purchases.
Subscription renewal orders are normally processed within:
1 to 2 business days after the renewal date
You may manage, pause, or cancel your subscription through your account area on:
Subscription cancellation does not affect orders that have already been processed or dispatched.
Your Consumer Rights
This Shipping Policy does not affect your statutory rights under UK consumer law.
Where products are faulty, damaged, incorrectly supplied, or delivery obligations are not met, your rights under applicable consumer legislation continue to apply.
Contact Us
For questions regarding delivery or your order:
Zoggo
Trading name of Lumo Brands Ltd
Company number: 16806779
Website: www.zoggo.co.uk
Email: support@zoggo.co.uk
Response time: within 24 hours, Monday to Friday.